FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 10-15 business days. Expedited options are available at checkout.

Our Shipping Tiers:
We offer two straightforward shipping options to meet your needs:

1. Standard Shipping: Automatically applied to all orders worldwide at no cost to you, with a delivery time of approximately  10-15 days.

2. Express Shipping: Available on-demand during checkout for a nominal flat fee of $50, regardless of your location, with a delivery time of approximately  3-7 days.

How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Use it to track your package anytime.

Returns & Exchanges

What is your return policy?
We accept returns within 7 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.

After the delivery, you may return the article in its original condition within 7 days according to our shop policy. Once we receive the item back and complete the inspection, we will process the refund. Please note that return shipping costs are the buyer’s responsibility. Kindly ensure that the parcel is shipped with all duties and taxes paid (DDP). Any import duties or charges applied upon return will be the buyer’s responsibility.

How do I start a return or exchange?
Email us at our contact page with your order number and reason for return. We'll guide you through the process.

Payments & Pricing

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. Our store uses SSL encryption and secure payment gateways to protect your information at all times.

Do you offer discounts or promo codes?
Yes! Sign up for our newsletter to receive exclusive deals and be the first to know about sales and promotions.

Sizing & Product Info

How do I find my size?
Each product page includes a size guide. We recommend measuring yourself and comparing with our size chart before ordering.

You can place the order by selecting your approximate chest size. After that we will guide you through a small measurement process to make the suit perfect to your measurements and requirements.

What if an item is out of stock?
You can sign up for restock notifications on the product page. We restock popular items regularly!

Are the colors accurate in photos?
Please note that colors may appear slightly different in person due to variations in lighting, screen resolution, and device settings.

Orders

Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately if you need to make changes.

I received a wrong or damaged item. What do I do?
We're so sorry! Please contact us within 48 hours of delivery with photos of the item and we'll make it right.

How do I contact customer support?
You can reach us through our Contact page or email us directly. We aim to respond within 1–2 business days.